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Twillingate Events LLC
Planning + Coordination + Design
 
FAQ
  • IS THERE A MINIMUM ORDER SIZE FOR RENTALS?
    Nope! No minimum order size, so give us shout.
  • HOW DO I PLACE A RENTAL ORDER?
    Just shoot us an email and we will work with you to complete your order.
  • WHAT ARE YOUR RENTAL PRICES?
    Please contact us for our price sheet.
  • WHEN DO I NEED TO MAKE A RESERVATION FOR RENTALS?
    We encourage you to reserve your items as soon as possible to guarantee availability.
  • WHAT IS YOUR CHANGE POLICY?
    We charge a non refundable $500 deposit to reserve your date if you are utilizing either of our service packages. If you decide to cancel for any reason, the deposit is non-refundable, Rentals work differently. We require 50% of the invoice in a deposit to book rentals. However, if you change your mind and would like to rent a different item and that item is available on your event date, we are happy to make that change. The deposit is non-refundable.
  • WHAT ARE YOUR PAYMENT POLICIES?
    All balances must me paid in full 5 days before your event.
  • DO YOU CHARGE A DELIVERY FEE?
    Yes, we charge a delivery and set up fee. Please contact us for a quote.
  • CAN WE PICK UP THE ITEMS TO AVOID THE DELIVERY FEE?
    For smaller rentals like chairs, candlesticks, etc. we do allow pick-up. Our goal is to reduce your cost wherever possible.
  • DO YOU CHARGE A FEE FOR MISSING OR DAMAGED RENTALS?
    Items not returned, damaged, or in need of cleaning will incur a damage fee. We require a credit card authorization form at the time of rental so any damages or replacements will be charged to the card after the event. The fee is left in the discretion of Twillingate and determined by the current market value of each piece. *These are typically antique pieces which are non-replaceable. The client is responsible for all rented items from the time of delivery/pickup to the pick up/return. It is the clients job to ensure that our pieces are secure from theft and protected from the weather and other harmful elements.
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